Help centre
What can we help with?
Type a few words to search, or pick a topic below — most of the questions members and their families bring to us are answered here.
Choose a topic
Where would you like to start?
Each topic takes you straight to the questions we hear most often from members and their families.
Profile & account
Signing up, getting in, changing your details, photos, and how our team reviews what you publish.
See the answersFree service
Everything is free, and how a phone number opens once a member approves your request.
See the answersInterests & matches
How suggestions are put together, expressing interest, and the point at which phone numbers are revealed.
See the answersPrivacy & safety
Deciding who sees you, blocking, raising a concern, and how your personal data is kept private.
See the answersCompletely free
Why there is nothing to pay, and what to do if anyone asks you for money in our name.
See the answersTechnical help
Trouble uploading a photo, password resets, browser questions and the mobile app.
See the answersMost read
Answers members reach for first
Setting up your profile, step by step
AccountChoosing photos that families respond to
AccountIs it really free?
Free serviceWhat happens after you send an interest
MatchingThe point at which a phone number is revealed
MatchingLimiting who is able to view your profile
SafetySomeone asked me to pay — what to do
SafetyReporting a member who behaves badly
SafetyUpdating your email address or password
AccountClosing your account permanently
AccountWe never ask for any payment
Free serviceLost your password? Getting back in
TechnicalFAQ
Common questions, answered
Profile & account
Head to the Register page and give us four things: your name, your date of birth, your gender and an email address. A verification email follows — open the link inside it to activate the account. After that, fill out the rest of your profile, including your diocese or eparchy and parish, so that match suggestions can begin.
Use clear, recent pictures of yourself — nothing older than 2 years. Your main photo has to show your face plainly — no group pictures, sunglasses or hidden faces there. Every photo should be modestly dressed and suitable for the whole family to see, because parents and relatives will be looking too.
Certainly. Sign in, open My Profile → Edit Profile and adjust any field whenever you like. Edits do not appear at once: our team reviews them within 24 hours before they are published.
Go to Account Settings → Security → Change Email. The new address must be verified before the change is applied. If you are locked out and cannot sign in at all, write to info@jesuschoice.com and we will help.
Free service
Yes. Every feature is free for every member: creating and publishing your profile, searching, sending interests, chatting, and seeing the contact details of members who approve your request. There are no plans to buy.
Contact details are locked by default. Send a request from the member's profile; when they approve it, their number and WhatsApp open for you — at no cost.
Interests & matches
Suggestions are drawn from the preferences you set — age range, rite or denomination, location, level of education and the other criteria in your profile settings. Advanced search lets you narrow the results still further by the details that matter to you and your family.
Open the profile that appeals to you and press the "Express Interest" button. That member is notified and may accept or decline. Once they accept, their contact details become available to you, subject to the plan you are on.
A phone number is released only once interest has been expressed by both sides and the connection has been accepted. Premium members can then see the contact details straight away on any accepted connection.
On that member's profile, tap the three-dot menu (⋯) and choose "Block" or "Report". Once blocked, they can neither see your profile nor get in touch with you. Every report is examined by our safety team within 24 hours.
Privacy & safety
Unless you change the setting, every registered member can see your profile. From Profile Settings → Visibility you can make it "Hidden". Bear in mind that members you have already connected with keep seeing your profile even while it is hidden.
Everything travels over encrypted TLS/SSL connections. Your phone number never appears publicly and is revealed only after interest has been accepted on both sides. We do not sell your information to anyone. The Privacy Policy has the details.
Please report it at once — use the Report button on the profile, or write to info@jesuschoice.com. Reports of this kind receive our highest priority and we act within 1 hour. Our Child Protection Policy explains our approach in full.
For everyone's safety we ask for genuine identity details at registration, but you decide who sees your profile — it can be shown only to members you choose. Your surname and phone number are never displayed publicly.
We never ask for payment
No. We never ask for any payment — not for registration, profile approval, contact details or arranging a match. Our team will never ask you for money, card details, UPI or an OTP.
Do not pay — it is not us. Tell us straight away on +91 73068 44761 or at info@jesuschoice.com, and report the profile from its menu so our safety team can act on it.
Technical help
Check that the file is a JPG, PNG or WEBP and smaller than 5 MB. Switching to another browser, or clearing the browser cache, often sorts it out. Should it still fail, email info@jesuschoice.com describing the error message you see.
On the login page, select "Forgot Password" and give the email address your account is registered under. A reset link arrives within a few minutes — look in the spam or junk folder if it is missing. The link stops working after 60 minutes.
Still stuck?
Speak to a real person
Our team is here six days a week and glad to help you or your family sort things out — in Malayalam or English.
By email
Describe the issue in as much detail as you can, and expect a reply within 24 hours.
Write to supportBy phone or WhatsApp
Speak with a member of the team directly, Mon–Sat, 9 AM – 7 PM IST.
Call +91 73068 44761 Message on WhatsAppThrough the form
Would rather put it in writing? Pick the topic that fits and send your message through the contact form.
Go to the contact formRaise a concern
Tell us about abuse, fraud or anything that worries you. Matters of safety are always handled as a priority.
Alert the safety team