Cancellation & Refund Policy

Jesus Choice Matrimonial believes in being open about how subscriptions work and when money can be returned. The policy below covers every membership plan bought on the Platform and takes effect on the day of purchase.

We ask that you go through this policy before buying anything. When you complete a subscription payment you confirm that you have read these terms and accept them.

Nothing is charged for the free membership plan, and it can be ended at any time — by deactivating the account — at no cost. The free plan gives you:

• a basic profile, listed on the Platform;
• a limited number of profile views each day;
• a limited number of expressions of interest each day; and
• the ability to see members' public photographs.

A free account can be deactivated under Account Settings → Deactivate Account, or by asking our support team.

Every paid membership at Jesus Choice Matrimonial is a one-off plan with a fixed term; there is no subscription that renews automatically. The main points are:

• a plan runs for a set period — 30, 90 or 180 days, for example — counted from the date of payment;
• the plan becomes active as soon as the payment is confirmed;
• benefits lapse when the term ends, and anything not used is lost; and
• you can move to a higher plan whenever you like, and we may, at our discretion, credit the unused days of your existing plan on a pro-rata basis.

What Each Plan Includes

A payment, once made, is final. A refund is given only where one of these limited billing errors has occurred:

• Technical failure: the charge went through but a technical fault on our side meant the plan was never made available to you.
• Duplicate payment: the same plan was charged to you twice within a single transaction.
• Service unavailability: while your subscription was active, the Platform was down for more than 72 consecutive hours.
• Death of the member: on production of a death certificate, the member's family receives a full pro-rata refund.

A refund is requested as follows:

1. Write to info@jesuschoice.com, putting "Refund Request — [Your Registered Email]" in the subject line.
2. State your order or transaction ID, the e-mail address registered on your account, and why you are asking for a refund.
3. Within 2 business days our billing team will confirm that your request has been received.
4. Should the request be approved, the money is refunded within 5–7 business days.
5. The refund goes back to whichever payment method you used — UPI, net banking, or a debit or credit card.

Beyond the narrow billing-error situations described above, every payment is final. In particular, no refund is available for:

• changing your mind once a paid subscription has been activated;
• not finding a suitable match on the Platform;
• an account that is suspended or closed because our Terms & Conditions were breached;
• using only part of the subscription period, for instance by not signing in for days at a time;
• problems of compatibility with your device or browser (our Help Center can help you resolve these); and
• introductory, promotional or discounted plans that were clearly labelled non-refundable when you bought them.

Your account can be deleted whenever you choose. Bear in mind that:

• deleting the account does not entitle you to a refund of any subscription still running; money already paid is not returned;
• deletion cannot be undone: your profile data, messages and history are all removed within 30 days; and
• a deleted account cannot be restored, so you would have to register afresh as a new member.

Before asking your bank or payment provider for a chargeback, please speak to us first. We will do everything reasonably possible to settle a billing dispute on friendly terms.

Where a chargeback is started without contacting us beforehand:

• your account is suspended at once while the matter is looked into;
• we contest the chargeback by supplying evidence of the transaction to your bank or payment provider; and
• if the chargeback turns out to be unjustified, you may be barred from the Platform permanently.

Questions about billing, refunds or cancellation can be sent to:

• Email: info@jesuschoice.com
• Phone / WhatsApp: +91 73068 44761
• Response time: no more than 2 business days
• Address: Jesus Choice Matrimonial, Kerala, India